Shipping policy

LUAMERA – Shipping Policy

Last Updated: 12 June 2026

Thank you for shopping with LUAMERA. We are committed to delivering your orders safely and efficiently. This Shipping Policy outlines our shipping procedures, timelines, and related terms.

1. Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During peak seasons, sales events, or festive periods, processing times may be slightly extended.

2. Shipping Coverage

LUAMERA currently ships across India.

For international shipping inquiries, please contact our customer support team before placing an order.

3. Delivery Timelines

Estimated delivery times are as follows:

Location

Estimated Delivery Time

Metro Cities

3–5 Business Days

Tier 2 & Tier 3 Cities

4–7 Business Days

Remote Areas

5–10 Business Days

Please note that delivery timelines are estimates and may vary due to unforeseen circumstances.

4. Shipping Charges

Standard Shipping

  • Free shipping on orders above ₹999.
  • A standard shipping fee may apply to orders below the free shipping threshold.

Express Shipping

  • Express shipping may be available for selected locations at an additional cost.

Shipping charges, if applicable, will be displayed during checkout.

5. Order Tracking

Once your order is shipped:

  • You will receive a confirmation email and/or SMS.
  • Tracking details and courier information will be provided.
  • Customers can track their shipments using the tracking link shared.

6. Delivery Attempts

Our courier partners will typically make multiple delivery attempts.

If delivery is unsuccessful due to:

  • Incorrect address
  • Unavailability of the recipient
  • Refusal to accept the package

The shipment may be returned to us, and additional shipping charges may apply for re-dispatch.

7. Delayed Deliveries

While we strive to ensure timely delivery, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Government restrictions
  • Courier partner operational issues

LUAMERA shall not be liable for delays caused by circumstances beyond our reasonable control.

8. Damaged Packages

If you receive a package that appears damaged:

  1. Take photographs of the package before opening it.
  2. Contact our support team within 48 hours of delivery.
  3. Share your Order ID and photographs for investigation.

We will review the issue and provide an appropriate resolution.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

LUAMERA will not be responsible for delivery failures resulting from incorrect or incomplete addresses provided during checkout.

10. Cash on Delivery (COD)

Cash on Delivery may be available for selected locations.

LUAMERA reserves the right to limit or discontinue COD services for certain products, locations, or orders.

11. Contact Us

For any shipping-related questions, please contact:

LUAMERA Customer Support

Email: luamera26@gmail.com

Website: www.luamera.com

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST

By placing an order with LUAMERA, you agree to the terms outlined in this Shipping Policy.