FAQ
LUAMERA โ Frequently Asked Questions
๐ Products & Sizing
1. How do I choose the right size?
Each product page includes a detailed size chart. If you're between sizes, we recommend choosing the larger size for a comfortable fit.
2. Are your products true to size?
Yes. Our garments are designed according to standard Indian sizing. Please refer to the size guide before placing your order.
3. What fabrics do you use?
LUAMERA offers premium-quality fabrics such as cotton, rayon, linen blends, Chanderi, muslin, and other breathable materials depending on the collection.
4. Will the color match the website images?
We strive to display colors as accurately as possible. Slight variations may occur due to lighting during photography or your device's screen settings.
5. Are the products lined?
This varies by design. Please check the product description for detailed fabric and lining information.
6. Do you restock sold-out items?
Popular styles may be restocked. Click "Notify Me" (if available) or contact our customer support for updates.
๐ Shipping & Delivery
7. How long does delivery take?
Orders are generally delivered within:
- Metro cities: 2โ5 business days
- Other locations: 4โ8 business days
8. Do you offer free shipping?
Yes! We offer free shipping on eligible orders. The minimum purchase amount (if applicable) will be displayed during checkout.
9. Can I track my order?
Yes. Once your order is shipped, you'll receive a tracking link via email and SMS.
10. Do you deliver across India?
Yes, we deliver to most serviceable pin codes across India.
๐ณ Payments
11. What payment methods do you accept?
We accept:
- UPI
- Credit & Debit Cards
- Net Banking
- Wallets
- Cash on Delivery (where available)
12. Is Cash on Delivery available?
COD is available for selected pin codes and may be subject to order value limits.
13. Are online payments secure?
Absolutely. All payments are processed through secure, encrypted payment gateways.
๐ Returns & Exchanges
14. What is your return policy?
Eligible products can be returned within the specified return window if they are unused, unwashed, and have original tags attached.
15. How do I request a return or exchange?
Visit your order page or contact our support team with your Order ID.
16. When will I receive my refund?
Refunds are usually processed within 5โ7 business days after the returned product passes quality inspection.
17. Can I exchange for another size?
Yes, exchanges are available subject to stock availability.
๐งบ Product Care
18. How should I wash my garments?
Please follow the wash care instructions mentioned on the product label. Gentle hand wash or machine wash on a delicate cycle is recommended for most cotton garments.
19. Will the fabric shrink after washing?
Natural fabrics like cotton may experience minimal shrinkage. Following the care instructions helps maintain the garment's shape.
๐งต Embroidered Kurti Care
Our embroidered kurtis are crafted with detailed threadwork and internal stiffeners โ a little care goes a long way in keeping them looking new.
20. How should I wash an embroidered kurti?
Always hand wash embroidered pieces in cold water. Submerge gently and avoid rubbing or wringing the embroidered areas, as this can loosen threads or distort the motifs.
21. Which detergent is safe for embroidered garments?
Use a mild, colour-safe liquid detergent (such as those formulated for delicates or woollens). Avoid bleach, harsh powder detergents, or fabric softeners that can weaken embroidery threads over time.
22. Can I machine wash my embroidered kurti?
We strongly recommend hand washing. If you must use a machine, turn the garment inside out, place it in a mesh laundry bag, and select the gentlest/delicate cycle with cold water. Never spin at high speed.
23. What about the internal stiffener โ can it be machine washed?
No. The internal stiffener used in structured embroidered pieces should not be machine washed or soaked for extended periods. Hand wash with minimal water pressure and reshape while still damp to preserve its structure.
24. How should I dry an embroidered kurti?
Do not wring or tumble-dry. Gently press out excess water with a clean towel, then dry flat in the shade. Avoid direct sunlight, which can fade thread colours and weaken the fabric.
25. How do I iron or steam an embroidered garment?
Always iron on the reverse side (fabric side, not embroidery side) on a low-to-medium setting. For the embroidered face, use a steam iron held 2โ3 cm above the surface โ never press the iron directly onto threadwork or embellishments.
26. How should I store embroidered kurtis?
Fold the garment with the embroidery facing inward, or roll it loosely to avoid creasing the threadwork. Store in a muslin or cotton bag โ avoid plastic covers, which trap moisture. Keep in a cool, dry space away from direct light.
27. Will the embroidery snag on jewellery?
Raised threadwork and zari embroidery can catch on sharp or textured jewellery. We recommend putting on your kurti before wearing statement jewellery, and storing pieces separately to prevent snagging during handling or storage.
28. What should I do if embroidery threads come loose?
Do not pull a loose thread โ this can unravel the surrounding embroidery. Snip it flush with a small pair of scissors, or bring it to a local tailor for a quick re-anchor stitch. For significant damage, contact our support team and we'll advise accordingly.
29. What is the embroidery backing / interfacing, and do I need to do anything special with it?
The backing fabric (interfacing) stabilises the embroidery and maintains its shape. Treat it as you would the outer fabric: hand wash, do not soak, and dry flat. Avoid exposing the backing to harsh chemicals or prolonged dampness.
Browse our full range of hand-crafted embroidered styles in the Embroidered Ethnic Wear collection.
๐ฆ Orders
30. Can I modify or cancel my order?
Orders can be modified or cancelled only before they are dispatched.
31. I entered the wrong address. What should I do?
Contact our customer support immediately. We'll update the address if your order hasn't been shipped.
32. Why was my order cancelled?
Orders may be cancelled due to payment issues, stock unavailability, or courier service limitations.
๐ Offers & Gift Cards
33. Can I use more than one discount code?
Only one promotional code can be applied per order unless otherwise specified.
34. Do you offer gift cards?
Gift cards will be available soon.
๐ฌ Customer Support
35. How can I contact LUAMERA?
You can reach us via:
- Contact Form on our website
Our support team typically responds within 24 business hours.
36. What are your customer support hours?
Monday to Saturday: 10:00 AM โ 6:00 PM IST.