FAQ
LUAMERA – Frequently Asked Questions
👗 Products & Sizing
1. How do I choose the right size?
Each product page includes a detailed size chart. If you're between sizes, we recommend choosing the larger size for a comfortable fit.
2. Are your products true to size?
Yes. Our garments are designed according to standard Indian sizing. Please refer to the size guide before placing your order.
3. What fabrics do you use?
LUAMERA offers premium-quality fabrics such as cotton, rayon, linen blends, Chanderi, muslin, and other breathable materials depending on the collection.
4. Will the color match the website images?
We strive to display colors as accurately as possible. Slight variations may occur due to lighting during photography or your device's screen settings.
5. Are the products lined?
This varies by design. Please check the product description for detailed fabric and lining information.
6. Do you restock sold-out items?
Popular styles may be restocked. Click "Notify Me" (if available) or contact our customer support for updates.
🚚 Shipping & Delivery
7. How long does delivery take?
Orders are generally delivered within:
- Metro cities: 2–5 business days
- Other locations: 4–8 business days
8. Do you offer free shipping?
Yes! We offer free shipping on eligible orders. The minimum purchase amount (if applicable) will be displayed during checkout.
9. Can I track my order?
Yes. Once your order is shipped, you'll receive a tracking link via email and SMS.
10. Do you deliver across India?
Yes, we deliver to most serviceable pin codes across India.
💳 Payments
11. What payment methods do you accept?
We accept:
- UPI
- Credit & Debit Cards
- Net Banking
- Wallets
- Cash on Delivery (where available)
12. Is Cash on Delivery available?
COD is available for selected pin codes and may be subject to order value limits.
13. Are online payments secure?
Absolutely. All payments are processed through secure, encrypted payment gateways.
🔄 Returns & Exchanges
14. What is your return policy?
Eligible products can be returned within the specified return window if they are unused, unwashed, and have original tags attached.
15. How do I request a return or exchange?
Visit your order page or contact our support team with your Order ID.
16. When will I receive my refund?
Refunds are usually processed within 5–7 business days after the returned product passes quality inspection.
17. Can I exchange for another size?
Yes, exchanges are available subject to stock availability.
🧺 Product Care
18. How should I wash my garments?
Please follow the wash care instructions mentioned on the product label. Gentle hand wash or machine wash on a delicate cycle is recommended for most cotton garments.
19. Will the fabric shrink after washing?
Natural fabrics like cotton may experience minimal shrinkage. Following the care instructions helps maintain the garment's shape.
📦 Orders
20. Can I modify or cancel my order?
Orders can be modified or cancelled only before they are dispatched.
21. I entered the wrong address. What should I do?
Contact our customer support immediately. We'll update the address if your order hasn't been shipped.
22. Why was my order cancelled?
Orders may be cancelled due to payment issues, stock unavailability, or courier service limitations.
🎁 Offers & Gift Cards
23. Can I use more than one discount code?
Only one promotional code can be applied per order unless otherwise specified.
24. Do you offer gift cards?
Gift cards will be available soon.
💬 Customer Support
25. How can I contact LUAMERA?
You can reach us via:
- Contact Form on our website
Our support team typically responds within 24 business hours.
26. What are your customer support hours?
Monday to Saturday: 10:00 AM – 6:00 PM IST.