Refund policy

LUAMERA – Refund & Return Policy                           

Last Updated: 12th June 2026

At LUAMERA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged, defective, or incorrect.
  • The product received differs significantly from the description.
  • The product is unused, unwashed, and in its original condition.
  • All original tags, labels, and packaging are intact.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been worn, washed, altered, or damaged after delivery.
  • Products returned without original tags and packaging.
  • Customized or personalized products.
  • Clearance sale or final sale items (if specifically marked as non-returnable).

3. Return Process

To initiate a return:

  1. Email us at [luamera26@gmail.com] or contact us through our website.
  2. Provide your Order ID and reason for return.
  3. Attach photographs if the product is damaged, defective, or incorrect.
  4. Once approved, our team will arrange pickup where service is available.

4. Refund Policy

After the returned product is received and inspected:

  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be credited to the original payment method used during purchase.
  • Depending on your bank or payment provider, it may take additional time for the refund to reflect.

5. Exchange Policy

We currently offer exchanges for:

  • Size-related issues (subject to stock availability).
  • Damaged, defective, or incorrect products.

If the requested size is unavailable, a refund or store credit may be offered.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  • Notify us within 48 hours of delivery.
  • Share clear photographs of the product and packaging.
  • Our team will review and resolve the issue promptly.

7. Cancellation Policy

Orders may be cancelled before dispatch.

Once an order has been shipped, it cannot be cancelled and must follow the return process after delivery.

8. Shipping Charges

  • Original shipping charges are non-refundable unless the return is due to our error.
  • For approved defective or incorrect product returns, LUAMERA will bear the return shipping cost.

9. Contact Us

For return, refund, or exchange requests, please contact:

LUAMERA Customer Support

Email: luamera26@gmail.com

Website: www.luamera.com

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST

By placing an order with LUAMERA, you agree to the terms of this Refund & Return Policy.